Returns
What do I have to do to return a product?
You have 7 days after the delivery date to return an unused product and change it for another product or get your money back.
Wacthcelona will meet the expenses of returning a product and shipping a new one. We repair or change the product immediately provided that:
a) The product is faulty or has been damaged during the shipping.
b) We have shipped you the wrong product (we are sorry in advance!)
WARNING: Watchcelona will not pay any expenses for returning a product if the case is different from any of the two stated above.
What you need to do to return a product is the following:
- Contact us before returning any product. This is very important if you want to avoid paying import/export charges.
- You can send the product back to us once you have received an email with an authorization number for returning a product. Besides this authorization number, we will also email you the address and all the documentation you need to send the product. Please make the package as small as possible, as our haulage contractors charge us according to package weight and volume. Thus, you will help us reduce shipping fees.
- Please remember to send the complete product inside its original packaging and with all its documentation.
WARNING: All charges derived from returning the product before contacting Watchcelona or receiving the authorization number, or from not having used the given documents, will be deducted from the debt Watchcelona has with the client. Watchcelona will not pay any expenses caused by the client if the client does not comply with our requirements for returning a product.
Other questions?
Access the help section or contact us and we will help you: info@watchcelona.com
Our customer service is open from Monday to Friday from 9am to 2pm and from 3pm to 6pm.
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