Watchcelona - Delivery

Delivery

What is the delivery time?

If you live in Spain, the order will be shipped to any part of the peninsula through Envialia in 24 hours. If you are in the Balearic or Canary islands, the delivery time is 48 hours.

For the rest of European countries, you can choose from the following rates:

DHL Air Worldwide Express: express transport by plane. Stock products will be delivered to you in approximately 2 working days.

If you live outside Europe, we ship your order through:

DHL Air Worldwide Express: express transport by plane. Stock products will be delivered to you in approximately 4 working days.

Should I be home when the order is delivered?

Yes, someone must be home to receive the order.

What happens if there is no one home when the order is delivered?

The delivery man will leave a notification and will try to deliver your order again on the following day.

After this time, if your order could not be delivered, the package will be sent back to us. In this case, we will refund the money for the product to the client, but not the shipping costs.

Can I ask my order to be delivered at a specific time?

DHL workers have a fixed route and it is impossible to change it.

Can my delivery address be different from the address that appears in my order?

Yes, it is possible. Yet, to comply with customs rules, the order must be under the name and address of the addressee and must be paid with the local currency for the country where the goods are to be delivered. ALL INFORMATION REQUIRED FOR THE PURCHASING PROCESS MUST CORRESPOND TO THAT OF THE ADDRESSEE. On the other hand, we need your confirmation as well as the address of your credit card and phone number.

Can I cancel an order that has already left Watchcelona’s offices?

No, this is not possible. When an order has left our offices to be delivered to a client, we cannot possibly cancel the delivery. Our haulage contractors collect our clients' orders at noon (12 am Central European Time). All orders received before that will be shipped and there is no way to cancel them. If a client wishes to cancel an order after it has been shipped, we refund the money for the product, but not the shipping amount.